Palo Alto FW can't download software with proper licensing applied
We recently had a situation where firewall was complaining that it can't download software anymore with an error message An active license is required for this feature. Firewall was properly licensed and it was synced with the license server, but for some reason, it was still complaining about it.
We recently had a situation where firewall was complaining that it can't download software anymore with an error message An active license is required for this feature. Firewall was properly licensed and it was synced with the license server, but for some reason, it was still complaining about it.
The issue was resolved by simply entering request system software check in the CLI of the firewall:
admin@firewall>request system software check
Version Size Released on Downloaded
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11.1.2 689MB 2024/02/25 20:55:06 no
11.1.2-h1 848MB 2024/03/13 07:08:38 no
11.1.1 662MB 2023/12/26 10:10:48 no
11.1.0-h2 508MB 2024/01/07 16:55:00 no
11.1.0 1276MB 2023/11/02 12:01:26 no
11.0.4 820MB 2024/04/08 12:30:07 no
11.0.3-h5 699MB 2024/02/22 10:13:41 no
11.0.3 699MB 2023/11/06 10:02:12 no
11.0.3-h3 699MB 2024/01/15 03:40:54 no
11.0.2-h3 677MB 2024/01/10 12:21:53 no
11.0.2-h2 677MB 2023/09/21 12:01:22 no
11.0.2-h1 677MB 2023/08/16 10:25:59 no
11.0.2 677MB 2023/06/28 10:13:32 no
11.0.1 591MB 2023/03/29 15:05:49 no
11.0.1-h3 592MB 2024/01/06 14:50:26 no
11.0.1-h2 592MB 2023/05/30 13:11:24 no
11.0.0-h2 460MB 2023/12/28 09:47:47 no
11.0.0 962MB 2022/11/17 04:45:54 no
11.0.0-h1 460MB 2023/11/06 17:10:28 noAfter that, if Device -> Software was accessed again, it was able to retrieve the software updates again.